Massage Warehouse Returns & Exchange Policy
Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping). A 20% restocking fee will be applied to returns received 31-59 days after initial receipt. Returns for orders over 60 days will not be processed. Restocking fees may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All returns must be in original packaging, and in saleable condition. You must receive a Return Authorization Number (RA#) from Massage Warehouse prior to sending your return.
Regardless of reason, all returns MUST be processed through customer Service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.
To help us better assist you; please call 800-747-3488 to prearrange your return. If you have a problem or any questions about a product under warranty, please call us for further assistance.
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
- Call 1-800-910-9955 and ask for Customer Care Representative. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
- Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
- Using a good carton, return package via insured US Mail, UPS or FEDEX.
- Send returns to:
Massage Warehouse, a division of Scrip, Inc
360 Veterans Parkway, Suite 115
Bolingbrook, IL 60440
- Keep a record of shipment until you have received credit or replacement merchandise.