Massage Warehouse Returns & Exchanges Policy

Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping). A 20% restocking fee will be applied to returns received 31-59 days after initial receipt. Returns for orders over 60 days will not be processed. Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All Returns must be New and Unused (returns must be still in original packaging, and in saleable condition.). 

Regardless of reason, all returns MUST be processed through customer service. Items returned without a RA# printed on the outside of the shipping box will be returned to the customer.

Notes about Oakworks products: Please note that all Oakworks products are only eligible for return within 14 days due to Oakworks return agreement. The following oakworks accessories are non-returnable due to hygiene concerns: all items that have upholstery, fabric, Linens, Sheets, Table Warmers and Table Fleece.

Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, hygiene items, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.

Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.

Using a good carton, return package via insured US Mail, UPS or FEDEX.

Send returns to:

Keep a record of shipment until you have received credit or replacement merchandise.