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Massage Warehouse Rewards Policy & Information


Last Updated: July 2nd 2024

The following Terms and Conditions (“Terms”) between you (“you” or “your”) and Scrip Companies, or its subsidiaries, licensees and affiliates (collectively, “the Company,” “we,” “our,” or “us,”) describes the terms and conditions on which you may access and use the Massage Warehouse Rewards Program (“Program”) and related services (the “Services”). These Terms also apply to online sales, which are part of the Services. These Terms are subject to change at any time. By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms. PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES. BY CLICKING “I AGREE” OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS. THESE TERMS ALSO CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS SET FORTH BELOW IN SECTION 6, REQUIRES YOU TO ARBITRATE CLAIMS YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS, MEANING YOU CANNOT BRING CLAIMS AGAINST THE COMPANY IN COURT, AND CONFIRMS YOUR AGREEMENT TO A CLASS ACTION WAIVER IN ARBITRATION. By accepting these Terms, you are agreeing to the arbitration agreement and class action waiver contained in Section 6 of these Terms below.


  1. Purpose The purpose of this Program is to reward and thank valuable customers in the United States for their loyalty to the Company, and for purchasing the Company’s products. The Program allows customers to earn reward points (“Points”) for making qualifying purchases (as defined below) that can be redeemed for certain products at the Company’s website https://www.massagewarehouse.com/ (the “Website”) in the United States.
  2. Modification of the Terms or Services The Company reserves its rights to change, modify, terminate, or eliminate the Program and/or any of the Program’s Terms, Member Benefits, FAQs, or any other descriptions of the Program at any time without notice. Any changes, modifications, or termination of the Program or its terms will be accessible at the Website and will be effective immediately upon publication on the website. the Company is not responsible for providing you with notice of changes; you are solely responsible for reviewing the Terms Benefits, FAQs and other relevant information at the Website. Please visit the Website regularly for any changes to the terms. Your continued participation in the Program after we make changes to it or to these Terms signifies your acceptance of such changes. If at any time you disagree with the Terms of the Program, you must discontinue use of the Program immediately.
  3. Eligibility
    1. Participation. To join the program, you must provide a valid email address. It is your responsibility to keep us updated if your email address changes. You can end your participation at any time by sending an email to the Company Customer Service department here: Contact Customer Service. Upon termination, your participation and all points and rewards earned thereunder will be cancelled.
    2. Over 18 Years Old. By accessing or using the Program you verify that you are an individual 18 years or older; or if you are under the age of 18, you must be supervised by a parent or legal guardian who agrees to and legally consents to be bound by the Terms of the Program.
    3. Additional Eligibility Terms. You are prohibited from having or using multiple Program membership accounts and agree to hold only one Program membership account per individual. Customers who have entered into a separate purchasing agreement with the company are not eligible to earn points for purchases. Your membership is for personal use only. Program membership accounts are for promotional purposes and may not be used for commercial purposes. The Company reserves the right to terminate your membership in the Program at any time at its sole discretion, including if it determines you have violated the Terms or engaged in unauthorized, fraudulent, or unlawful use of the Program.
  4. Privacy. The Company adheres to a customer privacy policy (“Privacy Policy”). This Privacy Policy is intended to help protect the rights of consumers who share their personal information with the Company. For a full copy of our Privacy Policy visit our policy here Privacy Policy.
  5. Specific Conditions
    1. Qualifying Purchases and Points. Qualifying Purchases include the purchase of any product currently offered by the Company online but does not include past purchases or the purchase of gift cards. Members receive one (1) Point for each $1 spent on a Qualifying Purchase. Purchases made with earned discounts from the Program or Points will not be counted towards accumulating Points.
    2. Points Redemption. The discount will apply only if the contents of your cart exceed the discount amount. Once the amount of the cart exceeds the discount amount, you will select the dollar discount you want to be applied towards your total order value. Only one (1) discount can be applied per order.
    3. Member Communications. By joining or otherwise participating, you agree to receive communications about the Program, as well as advertising and marketing material from the Company. Members may unsubscribe from the Company emails at any time via the unsubscribe link in those emails; provided, however, if you unsubscribe from the Company’s emails, you may no longer receive email updates about Program benefits. For information about your communication preferences, contact Customer Service here: Contact Customer Service
    4. Delay in earned points Points and discount rewards earned will be updated in your account within 30 days of a qualifying transaction. You may log in to your account online here: Rewards Page to view your points balance and rewards. You may also inquire about your points balance by contacting Customer Service here: Contact Customer Service
    5. Additional Terms Program accounts, benefits, Points, discount rewards and any special offers are non- transferrable, non-assignable and may not be shared and are void where prohibited.
  6. Arbitration and Class Action Waiver
  7. Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of Massage Warehouse will be resolved by binding arbitration, rather than court.

    This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and Massage Warehouse hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, arbitration shall be administered by the American Arbitration Association’s Consumer Arbitration Rules in effect at the time of filing of the arbitration (the “AAA’s Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this Agreement, and can award damages and relief (including any attorneys’ fees) authorized by law and/or the AAA’s Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction.

    • YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND Massage Warehouse ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING.
    • THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF THE AAA WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND Massage Warehouse AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.
    • You and Massage Warehouse are each responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. Massage Warehouse, however, will pay for the arbitration administrative or filing fees, including the arbitrator and/or other AAA case management fees, for any claim seeking $75,000 or less, unless the claim is determined by the arbitrator to be frivolous. Otherwise, the AAA’s Rules regarding costs and payment apply.
    • This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.
    • If any term of this Section (Arbitration and Class Action Waiver) is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.
  8. DISCLAIMER and LIMITATIONS OF LIABILITY
    1. THIS PROGRAM AND RELATED SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
    2. THE COMPANY’S AGGREGATE LIABILITY TO YOU FOR ANY REASON AND ALL CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES SHALL BE LIMITED TO THE TOTAL AMOUNT YOU PAID TO THE COMPANY FOR THE SINGLE TRANSACTION YOU COMPLETED DURING SUCH TIME AS YOUR CLAIM AROSE. THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF USE AND LOSS OF PROFITS.
    3. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT OR FRAUD OF THE COMPANY ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES
    4. IN NEW JERSEY, THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE NEGLIGENCE OF THE COMPANY ARISING OUT OF OR RELATING TO THIS PROGRAM AND/OR THE RELATED SERVICES.
    5. From time to time, there may be information on our website or in our brochures that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. the Company reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
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