We are open for business with select product offerings based on carrier and state/federal regulations.
As always we strive to offer the best service level possible during these difficult times.

Massage Warehouse Subscription Autoship

Starting Your Autoship

Autoship Step 1

Autoship Step 2

Autoship Step 3

Frequently Asked Questions:

  1. What is Subscription Autoship? 
    Subscription Autoship allows you to schedule regular deliveries of specific products so you don't run out.

  2. Do I need an account with Massage Warehouse to have a subscription? 
    Yes. To create an account, click on the Account icon in the upper right of the website and click on Create New Account. Fill out the required fields.
     If you already have an account with us but do not remember your password, you can go to Account > Login and click on Forgot Your Password?

  3. How long does a subscription last?
     
    You have the option of selecting and editing a timeframe that works for you. You can choose from every 1 week, 2 weeks, 3 weeks, Monthly, 3 months, 6 months.

  4. Can I pause my subscription? 
    Yes. After going to “Account,” click on “My Subscription Profiles”. Next, click on the Active subscription you wish to pause. “View Subscription” then click on “Pause”. You will receive an e-mail confirming the change. To resume the subscription, click on “My Subscription Profiles”, select the Paused subscription you wish to reactivate. Click on “Resume Profile” to start up your subscription. You will receive an e-mail confirming the change.

  5. Can I edit my subscription? How? 
    After going to “Account,” click on “My Subscription Profiles”. Next, click on the Active subscription you wish to edit. “View Subscription” then click on “Edit Profile”. You will be able to edit the quantity, card details and the next occurrence date. Click on “Update Profile” to save your changes. You will receive an e-mail confirming the change.

  6. How do I cancel? 
    After going to “Account,” click on “My Subscription Profiles”. Next, click on the Active subscription you wish to edit. “View Subscription” then click on “Cancel”. A pop-up window confirming this change will ask if this is what you want to do. Click “OK”. You will receive an e-mail confirming the change. 

  7. If I cancel, can I restart the subscription?  If you think you’ll want this product on subscription in the near future, we recommend pausing your subscription.  If you do cancel, you will need to start a new subscription by logging into your account, visit previously subscribed products page and active there. 

  8. When is my credit card billed for a subscription? When your product is shipped. You can view the date under the column “Next Occurrence Date” under “My Subscription Profiles”.


If you have additional questions that are not listed above, please contact our Customer Service.